KaraokePlusDJ.com
(877) 7DJ-SING
(877) 735-7464
 
Price-Match Guarantee:
 
Items must be listed in a legitimately business website and operates in the United States. Items must be 100% identical (manufacture, model number, year of production, etc.) and IN STOCK. Shipping and handling charge must be included in the calculation for final price match.
Exclude: auction items, clearance items, limited quantity or out of stock items, refurbished items, going out of business sale items, liquidation items or items with rebates, typographical errors items.

Shipping / CA Sales Tax:
  1. USPS Flat Rate: 5 to 7 business days.
  2. UPS Ground (WEST COAST): 2 to 3 business days.
  3. UPS Ground (EAST COAST): 4 to 6 business days.
  4. UPS 3 DAY: 3 business days.
  5. UPS 2ND DAY: 2 business days.
  6. UPS NEXT DAY: Next business days.
  7. No International shipping.
  
The Sales Tax for California residents will be 8.25%. Shipping to other states other than California will NOT be charged sales tax.
We are not responsible for any possible sale tax or duty to Canada or other countries that you might have to pay. Please check with your custom office in your country.

We ship the items in the condition they were received from the original manufacturer/distributor. We don’t perform any product testing before shipping any merchandise, unless specify by buyer.

We try our best for the product accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained/referenced on our website.
 
Due to human error and other unforeseen factors we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors.
Incorrect price items due to some typographical, informational, technical or other errors, we will at our sole discretion have the right to refuse and/or cancel any order.
All links to other websites from Sound Waves are provided as resources to customers looking for additional information and/or professional opinion. We do not assume responsibility for the claims and/or representations made on these or any other websites.

We are not responsible for any changes or variations in product specifications and/or physical appearance. We will try our best to ensure that all product information is up-to-date and accurate.
However, there are unforeseen factors could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer.
We rely on the manufacturer to communicate these differences. It is hard to alert customers prior to purchase in the event the manufacturer fails to do so. Therefore, we will not be held responsible for product revision changes.
To CANCEL your order, please contact us by PHONE BEFORE 11AM PST. We DO NOT cancel orders via EMAIL OR INSTANT MESSAGING due to the potential for miscommunication.
You may request cancel or change to your order if the order has not already been charged/shipped. We STRONGLY discourage sending cancel or change order requests via EMAIL & VOICE MAIL because it is unlikely we will receive the message in time to make an adjustment due to the large volume of emails/voicemails we receive each day.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

We respect your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only.  
Sound Waves is a distributor only. Products sold by Sound Waves are not manufactured by us. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). We assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products.
Sound Waves MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. We DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
Basic warranty is one year parts and 90 days labor, not unless specify at the product description.

Return Policy:
 
Software:
Music (refer as software): CD+G, CD+GM, Super CD+G, NEO+G, VCD, DVD, LD may only be returned for refund within 7 days of the invoice date if the packaging is UNOPENED AND FACTORY SEALED.
Opened retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective music media for an identical replacement by contacting  Customer Service and acquiring an RMA number.
All returns are subject to a restocking fee of 20%. No software returns will be accepted after 7 days.
Hardware:
All returns are subject to a restocking fee of 20%. Customer can return equipment within 14 days after you received the item and there are 20% restocking fee apply plus any actual shipping cost that we ship it to you.
No returns are allowed after 14 days since you received the item. However, we will be happy to assist you with  if you need help.
If equipment not working when you received or DOA (Dead On Arrival), we will gladly to exchange a new unit (same brand/model). Please call us to obtain a RMA number for exchange.
How to Return:
You need to have RMA # (Return Merchandise Authorization Number) for all product returns, without RMA #, receiving department will reject the package and we will not process the refund.  Please contact Sound Waves  Return Department  for RMA #.  After you get the number please write the number after the zip code.
 
Returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties.  There will be 20% restocking fee and shipping charge from our warehouse to your place when we ship the product. We will not reimburse the postage for the product you send back to us.
If your product has arrived defective, the manufacturers listed below will replace the item for you. Your new item comes with a one year warranty from the manufacturer of the product. It is your responsibility to contact the appropriate company and follow their procedures:

Pyle/Pyramid             718-236-8000
Vocopro                      800-678-5348
Behringer                    425-672-0816
Chauvet                      800-762-1084
Gemsound                  718-292-5972
 

Technical Support:
All product Technical Support is provided by the product manufacturer.  We offer limited support on products so noted on our web site.
Please contact manufacture directly for all technical support.
Audio 2000 (H&F Technologies, Inc)
Email: CustomerService@audio2000s.com
Phone #: (805) 523-2759
Toll Free: (800) 661-8069
Fax: (805) 523-2021
BMB(USA) (Better Music Builder)
Email: N/A
Phone #: 510-477-9955
Toll Free: N/A
Fax: 510-477-9922
CAVS USA Inc.
Email: cavs@cavsusa.net
Phone #: 562-777-0491
Toll Free: N/A
Fax: 562-777-1851
Numark Industries
Email: techsupport@numark.com
Phone #: 401-658-3131
Toll Free: N/A
Fax: 401-658-3640
RJ Technology Inc.
Email: rjtech@rjtech.net
Phone #: 909-627-9888
Toll Free: N/A
Fax: 909-627-5188
RSQ (Real sound Quality)
Email: support@mediasynccorp.com
Phone #: 909-287-0609
Toll Free: 866-275-1777
Fax: 909-287-0699
V2GO technology Inc
Email: techsupport@v2gotech.com
Phone #: 626-582-8098
Toll Free: 877-566-8246
Fax: 626-582-8908
VocoPro
Email: techsupport@vocopro.com
Phone #: 909-593-8893
Toll Free: 800-678-5348
Fax: 909-593-8890
 
 
KaraokePlusDJ.com
(877) 7DJ-SING
(877) 735-7464